Watertrade.dk operates a specialized online webshop focused on the sale and servicing of water treatment systems for private households, businesses, and industrial clients.
We offer everything from pumps, filters, and treatment tablets to complete water purification and circulation systems.
In addition to sales, our skilled technicians provide professional installation, ongoing maintenance, and emergency repairs. We also offer expert advice on water quality, energy optimization, and environmental considerations to ensure each system runs efficiently and reliably.
At Watertrade.dk, our goal is to become the preferred provider of sustainable water treatment solutions in Denmark and, eventually, across the Nordics.
We aim to combine cutting‑edge technology with expert service to deliver systems that improve water quality, reduce operating costs, and minimize environmental impact.
Through close collaboration with leading manufacturers and continuous product development, we strive to set the industry standard for customer satisfaction, operational reliability, and energy efficiency.
Choosing Herodesk was a natural decision for us because the platform delivers a simple yet powerful support solution that requires minimal setup.
Compared to more complex systems like Zendesk and Zoho Desk, we found that Herodesk offers exactly the integrations we need—such as with our webshop, CRM, and email—without any unnecessary features.
The intuitive interface allows our team to get up and running quickly, so we can focus on helping customers rather than on technical administration.
The most valuable feature of Herodesk is the visual, real‑time overview of all support tickets.
The dashboard clearly displays status, priority, and response times, so we always know which inquiries are urgent.
At the same time, built‑in integrations with our webshop and CRM automate data exchange, eliminating manual entry. This combination of transparency and efficient workflows enables our support team to work more purposefully and never lose sight of critical issues.
Since switching to Herodesk, we’ve experienced a much more streamlined support process.
The straightforward setup means new team members become productive quickly, and automatic templates and ticket assignments reduce repetitive tasks.
Real‑time metrics and reports make it easy to monitor KPIs and optimize response times, while the user‑friendly interface reduces errors and delays.
Overall, Herodesk frees up our time so we can focus on improving customer satisfaction and developing our water treatment solutions rather than handling administrative burdens.
