Our company is SolarCamp ApS. We sell high-quality solar-powered electronics in Denmark and the Nordics. We operate webshops in Denmark, Sweden, Germany, Austria, and the Netherlands.
From the very beginning, our goal has been simple: to offer high-quality solar solutions that actually work in the Nordic climate. Here, both lighting conditions and weather pose greater challenges – and the products need to meet them. That’s why we design our lamps, chargers, and other solutions to match Nordic tastes and to have the durability and functionality required to withstand wet winters and changing seasons.
Our partners recommended Herodesk, and after briefly reading about it and testing the basic features, I quickly concluded that even the basic version would save us time – and the AI-powered features layered on top could save even more.
The macro (canned responses) feature is very effectively integrated. In addition, the real-time AI translation actually works quite well. Most of the time, we can simply read and reply to all inquiries in different languages while responding in Danish.
Although the feature isn’t 100% perfect and occasionally requires some manual handling, it’s already significantly faster. I’d also like to mention that I expected the setup to take 15–20 hours before everything was up and running, but in reality, it took under 10 hours – and we have quite a few complex functions and languages. For a simple setup, it would take much less time.
Our emails come in and give us a clear overview, and with cross-functionality to our backend, all our information is gathered in one place. The macros and AI translations make it faster to respond to customers and save us a lot of time.
