The fact that they offer Danish support—and fast support at that—makes my daily work easier. Concretely, it means we can provide feedback and receive quick, competent answers, often even with solutions tailored to our needs.
We are an e‑commerce company selling skiing equipment, but we also carry a range of running gear and many other outdoor‑related products.
Our goal is to cement our position in Denmark as the leading shop for ski enthusiasts, while also focusing on growth in a wide range of other markets.
We chose Herodesk because, without having 1,000+ features, it offers exactly what we need: automations, rules, and auto‑responses. But a decisive factor is their AI translation, which aligns perfectly with our desire to expand into new markets where it isn’t always possible to have language experts on staff. This feature helps us maintain a high level of service in every market’s local language.
Our favorite feature is definitely the AI translation—and the fact that we can now have it happen automatically at the inbox level.
The fact that they offer Danish support—and fast support at that—makes my daily work easier. Concretely, it means we can provide feedback and receive quick, competent answers, often even with solutions tailored to our needs.