We operate several online shops, including shop.caspersobczyk.dk, focusing on kitchen equipment.
Our range spans from functional tools to innovative solutions – carefully selected to make cooking easier and more enjoyable.
To provide high-quality products at reasonable prices and ensure a great customer experience throughout the entire purchasing journey.
We had heard great things about Herodesk – and it fully lives up to expectations. The platform offers the features we were looking for to optimize our customer service – and more.
The SmartPack integration and AI rules automatically pause orders based on AI analysis of customer messages. This has significantly reduced unnecessary returns and raised our service level. We’re also pleased with the “smart folders” that automatically sort tickets into relevant categories.
The system is continuously evolving, and we can take advantage of the flexible rules engine to create efficient workflows. It integrates with our key platforms: Shopify, SmartPack, and the returns portal Reversio. This gives us a complete overview of all customer service activities. The user interface is intuitive and easy to work with – both for new and experienced customer service agents.
