ScandiMate develops young tradespeople aged 18-35 through extended work trips to Australia, New Zealand, and Canada—journeys where you gain experiences while earning good money.
The goal is to become the world’s largest travel agency for tradespeople seeking extended work trips.
We chose HeroDesk because it allows us to centralize all our customer service in one place! As a company, we place great importance on maintaining close dialogue with our customers, as moving to the other side of the world is a significant step.
To provide our customers with a positive and reassuring experience, it’s extremely important that we are easy to reach and respond quickly. We can already tell that our customers appreciate the fast response times.
The predefined responses (macros) allow us to provide precise and quick answers with all the necessary information. This has saved us a lot of time.
Everyone can access customer inquiries, making it easy and manageable to ensure a short response time. It’s easy to assign different customer inquiries to the responsible person.
