We run Pluspige.dk, a webshop that sells clothes for plus-size women. The company originally started as a physical store, and six years ago we expanded online. Today we stand on three legs: the webshop, our physical store, and our very active live sales. We’re now about 50 employees, so we need systems that can support our daily work — especially within customer service.
Our goal is to provide a great shopping experience for plus-size women. That means not only offering fashionable clothes that fit well, but also making sure our customers feel looked after — fast replies, no messages falling through the cracks, and a smooth journey whether they meet us in the shop, online, or through our lives. At the end of the day, we want happy, returning customers.
We reached a point where our old way of working — Outlook, Messenger, and different systems in parallel — simply wasn’t enough. Too many messages, too much volume, and the risk that customers didn’t get answers.
We looked at several solutions, but many were too expensive or too big and complex for us. Herodesk stood out because:
It was affordable and fit our business.
It could gather all our channels in one place.
Most importantly, it let us set up rules so irrelevant messages (like “ja tak” replies from lives) could be filtered out automatically. That was exactly what we needed.
Definitely the rules engine combined with the unified inbox. It gives us control over Messenger during live sales, where thousands of irrelevant messages used to drown us. Before, we spent 4–6 hours cleaning up after every live, with a big risk of deleting real customer messages by mistake. Now those irrelevant messages are automatically filtered, and we can focus directly on the customers. That’s a lifesaver for us.
Our support team has a clear overview — no more asking each other “who has this customer?” or “did she get an answer?”
Stress levels are down, because everything is visible and nothing falls between chairs.
Management gets a live overview: are we busy, do we need to allocate more resources, or can we take on more tasks?
Customers get faster, more relevant replies — and they don’t risk being forgotten.
And for our lives, we’ve saved hours of manual cleanup. What used to take half a day is now gone, so we can serve customers immediately.
In short: Herodesk gives us structure, overview, and time back — both for our team and for our customers.
