We run a specialized webshop selling baking equipment and ingredients to both private and professional customers. Our goal is to make it easy and inspiring for our customers to bake at home, with high-quality products and excellent customer service.
We aim to be the preferred supplier of baking equipment in Denmark and create a customer journey that combines professional expertise, efficient logistics, and attentive service. At the same time, we want to inspire more people to bake and explore new kitchen techniques.
We chose Herodesk because we needed a clear and efficient system to handle customer inquiries across platforms. Herodesk was easy to get started with, and the system is tailored to small and medium-sized businesses—without compromising on functionality.
My favorite feature is the central inbox, where we can gather inquiries from email, chat, and social media. It saves us from switching between systems and makes it easier to keep an overview and respond quickly.
Herodesk saves us time, reduces duplicate work, and ensures that no inquiries are forgotten. This makes it easier to provide excellent customer service—even when we’re busy—and gives us better structure and insight into what customers ask and expect.
