Autmate processes and workflows
Automate repetitive tasks, do automatic tagging, routing and many other smart improvements with our advanced Rules-engine.
Auto translations
Use our powerful AI to automatically translate both incoming and outgoing messages. Localise your customer support wherever your customers come from.
Automatically tag and route conversations
Use Rules to identify different types of customer questions and automatically tag them and route them to the right inbox or agent to handle.
Use Rules to automate Herodesk
Create Rules to automate workflows and processes in Herodesk. Set up a trigger, add conditions that must be met and define which actions the rule should execute. It’s as powerful as it’s easy.
Quick replies
Prepare replies to the most common questions and send them in a matter of seconds using our shortcuts.
