AI Chatbot

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Not just another chat bot

Our AI Chat bots are not just another chat bot. It’s integrated with our Helpdesk suite, giving you an all-in-one customer support system that integrates human supporters and AI agents into a seamless workflow.

It’s automatically trained on your data, configured with a personality to match your brand, and easy to fine-tune and continuously improve.

Designed to be easy to set up and integrate on your website, you can be up and running in less than 10 minutes.

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Focus on the customer

There’s nothing more annoying than being stuck with a helpless chat bot. We know. Our AI Chat Bots are designed with focus on the customer and how to best help them.

Let the chat bot handle the simple 1st line support and take care of your customers when you’re offline.

If the customer prefers to talk to a human or the chat bot cannot help, we’ve made it super easy to handover the conversation to a human agent.

Because ultimately, that’s what is important: Helping the customer.

4 quick tips

AI Chat bot built for high quality support

Deploy an AI Agent in your live chat to have it act as an autonomous AI Chat Bot on your website.

Automatically trained on your data

Give the AI agent access to your previous conversations in Herodesk, FAQs and articles, your Google Product Feed, custom uploaded files (fx “terms”) and many other types of data, to give it all the knowledge it needs to reply your customers.

A personality that matches your brand

Want to make it funny and use a lot of emojies? Or do you prefer a formal and professional representation of your business? Set the personality of your AI agent to match your brand and tone-of-voice.

Designed for easy escelation and handover

If, for some reason, the chat bot cannot answer the customers question, it’ll handover to a human. The same goes if the customers imply requests it. We’d much rater escalate quickly than annoy the customer with being stuck without answers.

Fine tune replies

As the chat bot handles more and more customer questions, you can review its answers and fine-tune them individually to make sure it replies exactly as you want it to.

Create an AI Agent

It's really easy.

We’ve made it easy to set up an AI chat bot. Here’s how to get started in four steps (that’s really all it takes!)

Create a free AI Agent

You get the first 25 conversations for free.

Get started for free here

Set up your agent

Train it on your data with a few clicks.

See all integrations

Deploy to live chat

Deploy to your live chat to act as a chat bot.

See all import options

Fine tune replies

Review and fine tune its replies to make it just as you want.

See prices

Questions

Do you have questions about AI Chat Bots?

Rules can be difficult to understand, but once you learn them, they’re brilliant for optimizing your inbox.

Herodesk is a modern helpdesk solution designed to help small- and mid sized businesses handle customer support efficiently and professionally.

You can start with a 14-day free trial. Create an account here: https://app.herodesk.io/signup and follow our onboarding guide to get started.

Herodesk supports Danish, English, Swedish and Norwegian. More languages are being added continuously. Our AI translation can, however, translate all incoming and outgoing messages to and from any language.

No, we do not. Herodesk is designed for small and medium-sized businesses, and our product and billing model is designed thereafter. That being said, everyone is more than welcome to use Herodesk. We do not, however, offer enterprise solutions, customized plans or service level agreements. Our general Terms of Service, which applies to all our customers, can be found here: Terms

Yes! Send us your latest invoice from the other provider. We will give you Herodesk Plus free of charge for the period you’ve already pre-paid with the other provider. Afterwards, you will pay for Herodesk as per our regular pricing and terms.

Herodesk is built for small and mid-sized companies, especially webshops and online businesses, who want an easy-to-use customer service tool without enterprise-level complexity or cost.

Unlike larger and most other tools, Herodesk is super simple, lightweight, fast to set up, affordable, and built with local support in mind. We focus on making customer service simple while still offering advanced features like automation, integrations, and AI.

No, Herodesk is designed for non-technical users. Everything is set up in our simple control panel.

For custom integrations, developers can use our API & webhooks.

And we’re here to help if needed, as free support is included in all plans.

Herodesk is hosted in the EU (Germany) and is 100% GDPR-compliant.

An AI Agent is an autonomous agent in Herodesk, trained on your business data that can write suggested replies to your customers emails, or be deployed in your live chat to function as an AI Chat bot on your website/webshop. They are configured to match your businesses brand and tone-of-voice.

AI Agents are billed per resolution. One resolution is either an applied suggested reply or a completed chatbot conversation. If the customer asks to be transferred to a human or if the chatbot cannot answer the customer’s question, it is not a resolution, thus not billed. We believe this is fair, as you only pay for the cases where the AI Agent is valuable and solves the customers’ questions.

First, create a live chat channel and add it to your website. Then, create an AI Agent in Herodesk and deploy it to your live chat. Then the AI agent will work as an AI Chat bot on your website.

You can always upgrade between our plans from your control panel. Upgrades take effect immediately, while downgrades are done at next renewal.

Yes. There are some limitations to our Herodesk Free plan (see above), but as long as you can work within those, it is indeed free of charge. If or when you need to upgrade to Herodesk Plus, your existing account will be upgraded, and all conversations, contacts, settings etc., will stay the same.

You can cancel your account at any time via the control panel. There are no cancellation fees. Suppose you cancel your account in the middle of a billing cycle. In that case, it will continue to function until the end of the billing cycle. At that time, we will have disabled the automatic renewal. The account will be disabled and later deleted if you do nothing more.

We only accept online payments with credit cards. We accept all VISA and Master Card credit cards.

Everyone automatically receives a 20% discount when committing to an annual payment plan instead of making month-over-month payments. For non-profits, educators, or students, please create your account and contact us, and we will provide you with an additional 25% discount.

As a general rule, we do not offer refunds; however, we strive to be fair, so there are exceptions listed in Section 4 of our Terms. E.g., if you forget to cancel your account just before renewal. You can find them here: Terms

Yes, you can change your billing frequency in your control panel. Any changes will be applied from the next renewal of your subscription.

No, unfortunately not. All users in your Herodesk will be on the same plan. Many of the functions, such as AI rules, work on all conversations, regardless of which user handles them. That’s why they must all be on the same plan.

Herodesk integrates with many different support channels, webshop platforms, ERP/CRM systems, etc. You can see the full list of integrations here.

No. Features are locked to the plans that are in. If you need something from a bigger plan, you must upgrade to that plan.

Yes, Herodesk includes a customizable live chat widget you can install on your website.

You can combine this with our AI Agents and deploy them in your live chat to have an AI Chat bot on your website, too.

Yes, we have an extensive library of video tutorials and documentation for all features. You can find the full documentation here: https://help.herodesk.io/en

All our customers have free and unlimited access to our support team. Write an e-mail to support@herodesk.io and our team will get back to you in a jiffy. Herodesk Plus customers are offered 1:1 video support when needed.

Send an email to support@herodesk.io and we’ll get back to you ASAP. We do not offer phone support, but we respond to emails promptly.

Didn’t find the answer you were looking for?

Not just another chat bot

Focus on the customer

AI Chat bot built for high quality support

It's really easy.

Do you have questions about AI Chat Bots?

Try HeroDesk for free