March, 2025

Major Product Updates

📝 Launched the new Help Center 

This is a major product update. After months of work, we’ve released our new Help center feature. You can read more about it here: https://herodesk.io/en/blog/introducing-help-centers/

 

Other Product Updates

  • Improved the speed of Live Translations (#86b3abq7t)
  • Show an icon in the conversations list when the newest message is an internal note (#86b426hxd)
  • Show the date that a side conversation has been created in the conversations widget (#86b4f2c8x)

 

Fixed bugs 🪲

  • The Shopware widget didn’t always show all orders (#86b44enzr)
  • Inline images were not shown in the Live chat (#86b4ecg51)
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