Custom Widget - Herodesk.io

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Show your own data in Herodesk

If you wish to show data from your own systems, that we do not integrate with out of the box, you can install a Custom Widget to get data from your system and present it as a widget inside Herodesk. The Custom Widget is for advanced users and requires you to do some programming on your side.

Easy to install and configure

During installation, you must enter the URL of your custom widget endpoint. This endpoint must return a JSON-feed preformatted as described in our documentation. The contents will then be displayed as a widget inside Herodesk.

Context aware integration

Whenever you open a conversation, our system sends a GET request to the custom widget URL you have defined, including the conversation details. This provides you with the necessary data (e.g., FX, customer email address) to process internally, locate the data you wish to display in Herodesk, and return it to us.

Built for your use cases

How to use the Custom Widget

The Custom Widget is for advanced users only, as it requires you to do some programming in step 2 below, to fetch, format and return the right data to Herodesk. But once that’s done, it’s an easy way to show your own data in Herodesk, making it easy for you and your customer service colleagues to handle customer questions.

1) Configure the custom widget

Define the endpoint that the widget should get data from.

2) Set up your custom endpoint

Your endpoint should get the relevant data from your systems and return it in a JSON-feed.

3) Data is shown in Herodesk

Your custom data will then be shown in Herodesk for each conversation.

Read more about how custom widgets work here.

We'll help you get started

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Questions

Do you have questions about our integrations?

We have created a guide to help you get started with our integrations. If you still have questions, please feel free to contact us.

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Herodesk is built for small and mid-sized companies, especially webshops and online businesses, who want an easy-to-use customer service tool without enterprise-level complexity or cost.

Unlike larger and most other tools, Herodesk is super simple, lightweight, fast to set up, affordable, and built with local support in mind. We focus on making customer service simple while still offering advanced features like automation, integrations, and AI.

No, Herodesk is designed for non-technical users. Everything is set up in our simple control panel.

For custom integrations, developers can use our API & webhooks.

And we’re here to help if needed, as free support is included in all plans.

Herodesk is hosted in the EU (Germany) and is 100% GDPR-compliant.

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AI Agents are billed per resolution. One resolution is either an applied suggested reply or a completed chatbot conversation. If the customer asks to be transferred to a human or if the chatbot cannot answer the customer’s question, it is not a resolution, thus not billed. We believe this is fair, as you only pay for the cases where the AI Agent is valuable and solves the customers’ questions.

First, create a live chat channel and add it to your website. Then, create an AI Agent in Herodesk and deploy it to your live chat. Then the AI agent will work as an AI Chat bot on your website.

You can always upgrade between our plans from your control panel. Upgrades take effect immediately, while downgrades are done at next renewal.

Yes. There are some limitations to our Herodesk Free plan (see above), but as long as you can work within those, it is indeed free of charge. If or when you need to upgrade to Herodesk Plus, your existing account will be upgraded, and all conversations, contacts, settings etc., will stay the same.

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No, unfortunately not. All users in your Herodesk will be on the same plan. Many of the functions, such as AI rules, work on all conversations, regardless of which user handles them. That’s why they must all be on the same plan.

Herodesk integrates with many different support channels, webshop platforms, ERP/CRM systems, etc. You can see the full list of integrations here.

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Yes, Herodesk includes a customizable live chat widget you can install on your website.

You can combine this with our AI Agents and deploy them in your live chat to have an AI Chat bot on your website, too.

Yes, we have an extensive library of video tutorials and documentation for all features. You can find the full documentation here: https://help.herodesk.io/en

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