Today, we’ve released two small product enhancements that will make Herodesk easier for you to use.
Conversation log
Whenever a conversation is assigned to a person or inbox or its status changes, it is now being logged and displayed as part of the timeline.
This makes it easy to get an overview of who’s doing what in a given conversation.
New message notifications
Up until now, you’d have to refresh Herodesk to see if there are any new messages. With this update, Herodesk will continuously check if there are any messages, and if there are, give a pliiing sound, indicate it in the tab header, and mark the inbox with the new message in yellow.
All you need to do is have a Herodesk tab open on your computer.
We’d love to know how this works for you. Please share your feedback on support@herodesk.io – thanks!