It’s a natural part of running a webshop that some customers, unfortunately, want to return their order.
There can be many reasons why they’ve changed their mind—anything from wrong colors to the product not living up to their expectations.
On top of that, each return can be handled in different ways. Should the item be exchanged? Should the customer receive store credit? Or get their money back?
For all this—and many of the other processes that go into handling returns and claims—Reversio.io has built a tool that makes it easy for webshops to manage.
Bring return handling into Herodesk
With our new integration to Reversio.io, you get all the details about your customers’ return and claim cases directly inside Herodesk, just like you’re used to from your webshop and warehouse system integrations.
This allows you to cover every aspect of customer service across the entire customer journey in Herodesk.
- Sales and order details through webshop integration.
- Inventory and order handling through WMS integration.
- Returns and claims through our new Reversio.io integration.
More built-in actions directly from Herodesk
In addition to viewing your customers’ return and claim cases in Herodesk, you can also perform a range of actions:
- Complete order
- Reject order
- Mark order as resolved
- Send a new return label to the customer
And of course, there’s a link that takes you directly to the specific return/claim in Reversio.
This means you no longer have to waste time manually looking up customers across different systems. It’s all integrated, making it easy for you and your team to handle customer inquiries.
The new Reversio.io integration is live and available now for all Herodesk Free, Herodesk Basic, and Herodesk Plus customers.
If you have any questions about setup or how to get started, write to us at support@herodesk.io.