As part of our continuing efforts to help small and mid-sized businesses and webshops improve their customer service, we’re super excited to announce that we’ve built one more integration: Ideal.shop
The new Ideal.shop widget integrates Herodesk with your webshop. When you receive a question from a customer, their e-mail address is automatically looked up in your webshop, and all matching orders are shown in Herodesk.
Herodesk is the only helpdesk tool for Ideal.shop with a native integration.
Here’s how to get started and install the Ideal.shop widget.
- You need a new API key from Ideal.shop
- Open Herodesk and go to Settings -> Widgets
- Install a new Ideal.shop widget. Enter your shop URL, API username and API key
That’s it! Now the widget is installed and your customer service ready to be super-charged!
If you have more than one Ideal.shop, you can install multiple widgets at no extra cost.
If you have any questions, don’t hesitate to contact us or contact Ideal.shop support if you need help finding your API key/username.