One of the features our customers appreciate the most is the ability to automatically translate both incoming and outgoing customer service messages—to and from any language.
Already today, our AI engine translates thousands of messages every single day.
With this update, we’re making it even faster and easier to provide customer service across countries and languages.
You can now configure Herodesk, for each inbox, to automatically translate all incoming messages into a specific language—so they’re ready in, for example, Danish when you open them.
And when replying to customers, you can either set Herodesk to automatically translate your message into a specific language, or let us detect the customer’s language and translate your message accordingly.
It’s all about making customer service easy.