As more and more people are starting to use Herodesk, the number of conversations being handled grows equally fast. This is true for each Herodesk user as well as Herodesk as a whole.
When you open your computer in the morning and have a bunch of conversations waiting for you, sometimes you need to change the status, inbox or assignee of several of them at once.
To make this easier, we’ve implemented a new feature to group update conversations. Simply select all the conversations you want to update in the conversations list and update them.
Here’s how it works:
The aim of this feature is to make it easier for you to manage multiple conversations at the same time and ultimately make your customer support more efficient.
This new feature is published to all Herodesk accounts and is ready for you to use.
If you have any questions or feedback, please contact us and let us know ?