We’ve just released a small but smart feature: Create contact and start conversations.
Most of the time, your customers contact you when they need your help. Othertimes, however, you may want to contact the customer about something (and ensure that their reply lands in Herodesk 😉 ).
Such times could be:
- Let a customer know that their package is delayed
- Updating a customer on the progress of an ongoing project
- Any other type direct follow-ups with a customer
It’s a great way for you to be proactive with your customers, giving them a better-than-expected customer service.
You can start new conversations with any contact that exists in your Herodesk. New conversations are always sent to the contact via e-mail. When the contact replies, the message lands in your Herodesk Inbox and is treated like any other conversation.