New Feature: Snooze Conversations in Herodesk
We’ve just launched a small feature that makes a big difference: You can now snooze conversations in Herodesk. It’s designed for all those moments when you can’t take action right now, but don’t want to forget about the case either. Why snooze? There are plenty of situations in customer service where a case is […]
Inbox List Customization is here
At Herodesk, we believe great user experience is often about the small things. The details that might seem minor at first glance—but that make a real difference in your team’s day-to-day work. That’s why we’re excited to release a long-requested feature: Inbox list customization. What’s new? Every Herodesk account can contain multiple inboxes, smart […]
New Notification Centre
Since launching Herodesk, we’ve had a built-in *pliiiiiing* sound that plays in your browser whenever a new message is received. It did the trick, but was very generic. About a year ago, we released our smartphone app, which allowed you to receive push notifications. These were more customizable and let you choose which inbox or smart […]
New API and webhooks
One of the strengths of Herodesk is our wide range of integrations and widgets with other systems our customers use in their daily operations – such as our integrations with Shopify, Magento, various warehouse systems, CRMs, and more. This allows our customers to automate many workflows and gather all customer information in a single, simple […]
New integration to Reversio.io
It’s a natural part of running a webshop that some customers, unfortunately, want to return their order. There can be many reasons why they’ve changed their mind—anything from wrong colors to the product not living up to their expectations. On top of that, each return can be handled in different ways. Should the item be […]
New integration: PeakWMS
Running an efficient warehouse is essential to succeed as an e-commercer. Having a modern warehouse management system like PeakWMS is a central component to that, that helps to ensure you have an ordered ware house that lets you quickly process and ship customer orders. Our new integration with PeakWMS connects your customer service and […]
Add FAQs to your live chat
When we introduced the Herodesk Helpcenter a few weeks ago, we added the possibility for you to create a central knowledge hub with articles and FAQs, where your customers can find all the information they need. Many of our customers have already implemented this, including ourselves. We’re still working hard on creating support articles […]
Drag and drop file attachments
One of the features that most of our customers use multiple times daily is the ability to attach one or more files to the messages they send. Let’s be honest: Our old implementation wasn’t super user-friendly. With this update, we are changing that, as you can now drag and drop files directly from […]
Search engine update
Many of our customers have long requested the ability to search the content of the messages sent and received in Herodesk. With this update, it’s now possible! When you search for a word or phrase, we now match it against: Contact names, email addresses, and phone numbers Conversation IDs and subject lines Names […]
New feature: Auto-translation per inbox
One of the features our customers appreciate the most is the ability to automatically translate both incoming and outgoing customer service messages—to and from any language. Already today, our AI engine translates thousands of messages every single day. With this update, we’re making it even faster and easier to provide customer service across countries […]