We just added one more feature to Herodesk: You can now add people cc and bcc to your conversations.
This is how it works…
When you are writing a message to a contact, two new fields are available: cc and bcc. E-mail addresses added to these fields will receive a copy of your message as either “cc” or “bcc” accordingly.
One important thing to mention here is that e-mail addresses added as cc/bcc will receive a full copy of the entire conversation, including all sent/received messages in it and also all previously attached files.
When you receive a message with someone added as “cc”, they’ll automatically be put on “cc” when you write a reply (you can, of course, remove them if you want to).
This feature is only supported on conversations sent via e-mail. We’re still working on adding more channels, such as Facebook/Instagram Messenger, WhatsApp, etc., but since they don’t support the concept of cc/bcc, this feature doesn’t apply to them.
Oh, and one more thing… You can now set a custom sender name for each inbox. Go to Settings -> Inboxes and edit one; you’ll see a field like the one below:
Use the merge fields to customise it for each of your users or inboxes. It is a perfect way to separate replies from different teams, brands or personalize them if you want to.