Get to know us

Who exactly are we?

We are a Danish company that strives to create a product that makes it easy for you to provide world-class customer service.

Hi there! I’m Anders, founder of Herodesk.

I’ve been an entrepreneur my entire life and spoken to thousands of customers on every channel imaginable. And one thing is clear:

We need a better way of doing customer support.

So, when I got the chance to start a new business, it was obvious to solve a pain we share: a super simple yet powerful and fairly priced customer support system.

I know how challenging it can be to start and run a small/mid-sized business. That’s why I feel so strongly about helping others succeed – at least with their customer support.

To help achieve this, Herodesk is built with a focus on being super simple & easy to use, powerful enough to facilitate the job to be done, while still being affordable.

We, at Herodesk, are using our product. The values we preach to our customers are the ones we live by ourselves.

I hope that you will consider trying or using our product as well, and that it will save you many of the frustrations I’ve had myself.

Anders Eiler

Founder of Herodesk
Direct email: ace@herodesk.io (feel free to say hi)

We are on our way to creating a platform where we turn customer support into a superpower.

200+

Customers

3 Employees

10.000+

Emails sent daily

20+

AI functions

The team

Meet the team

We are a small team of passionate people who want to make customer service a superpower.

Anders Eiler

Founder

Sara

Customer Success Manager

Ferhat

Senior developer

advisory board

...and our advisory board

Our advisory board is a group of experts who help us develop our product and help create a better platform.

Simone

Ekspert i kundeservice

Simone is an expert in customer service and has worked in customer service for over 10 years. She has worked in customer service for over 10 years.

Simon

Direktør

Simon er en ekspert i kundeservice og har arbejdet med kundeservice i over 10 år. Hun har arbejdet med kundeservice i over 10 år.

Anders

PhD i skalering

Anders er en ekspert i kundeservice og har arbejdet med kundeservice i over 10 år. Hun har arbejdet med kundeservice i over 10 år.

Andersine

Konsulent

Andersine er en ekspert i kundeservice og har arbejdet med kundeservice i over 10 år. Hun har arbejdet med kundeservice i over 10 år.

History

Our Timeline

We are a Danish company that strives to create a product that makes it easy for you to provide world-class customer service.

October, 2025: AI Agents

After months of work, we launched AI Agents on October 1st, 2025, with the ability to write suggested replies and AI Chat bot.

April, 2025: Helpcenters

Our helpcenter is launched, allowing our customers to write FAQs and articles to help their customers.

December, 2024: AI Translations

We integrate artificial intelligence (AI) directly into Herodesk, enabling 2-way translations of incoming and outgoing messages. A ground-breaking power feature.

November, 2024: First full time hire

A bit more than a year after launch, we hired Sara in a Customer Success Manager role. Our first full-time employee.

September, 2023: Launch!

On September 4th, 2023, Herodesk was released and officially opened for business! We got our first paying customer that same day.

FAQ

Do you have any questions for us?

Find answers to all your questions right here. Still need help? Send us an email or try our Chatbot.

Herodesk is a modern helpdesk solution designed to help small- and mid sized businesses handle customer support efficiently and professionally.

You can start with a 14-day free trial. Create an account here: https://app.herodesk.io/signup and follow our onboarding guide to get started.

Herodesk supports Danish, English, Swedish and Norwegian. More languages are being added continuously. Our AI translation can, however, translate all incoming and outgoing messages to and from any language.

No, we do not. Herodesk is designed for small and medium-sized businesses, and our product and billing model is designed thereafter. That being said, everyone is more than welcome to use Herodesk. We do not, however, offer enterprise solutions, customized plans or service level agreements. Our general Terms of Service, which applies to all our customers, can be found here: Terms

Yes! Send us your latest invoice from the other provider. We will give you Herodesk Plus free of charge for the period you’ve already pre-paid with the other provider. Afterwards, you will pay for Herodesk as per our regular pricing and terms.

Herodesk is built for small and mid-sized companies, especially webshops and online businesses, who want an easy-to-use customer service tool without enterprise-level complexity or cost.

Unlike larger and most other tools, Herodesk is super simple, lightweight, fast to set up, affordable, and built with local support in mind. We focus on making customer service simple while still offering advanced features like automation, integrations, and AI.

No, Herodesk is designed for non-technical users. Everything is set up in our simple control panel.

For custom integrations, developers can use our API & webhooks.

And we’re here to help if needed, as free support is included in all plans.

Herodesk is hosted in the EU (Germany) and is 100% GDPR-compliant.

An AI Agent is an autonomous agent in Herodesk, trained on your business data that can write suggested replies to your customers emails, or be deployed in your live chat to function as an AI Chat bot on your website/webshop. They are configured to match your businesses brand and tone-of-voice.

AI Agents are billed per resolution. One resolution is either an applied suggested reply or a completed chatbot conversation. If the customer asks to be transferred to a human or if the chatbot cannot answer the customer’s question, it is not a resolution, thus not billed. We believe this is fair, as you only pay for the cases where the AI Agent is valuable and solves the customers’ questions.

First, create a live chat channel and add it to your website. Then, create an AI Agent in Herodesk and deploy it to your live chat. Then the AI agent will work as an AI Chat bot on your website.

You can always upgrade between our plans from your control panel. Upgrades take effect immediately, while downgrades are done at next renewal.

Yes. There are some limitations to our Herodesk Free plan (see above), but as long as you can work within those, it is indeed free of charge. If or when you need to upgrade to Herodesk Plus, your existing account will be upgraded, and all conversations, contacts, settings etc., will stay the same.

You can cancel your account at any time via the control panel. There are no cancellation fees. Suppose you cancel your account in the middle of a billing cycle. In that case, it will continue to function until the end of the billing cycle. At that time, we will have disabled the automatic renewal. The account will be disabled and later deleted if you do nothing more.

We only accept online payments with credit cards. We accept all VISA and Master Card credit cards.

Everyone automatically receives a 20% discount when committing to an annual payment plan instead of making month-over-month payments. For non-profits, educators, or students, please create your account and contact us, and we will provide you with an additional 25% discount.

As a general rule, we do not offer refunds; however, we strive to be fair, so there are exceptions listed in Section 4 of our Terms. E.g., if you forget to cancel your account just before renewal. You can find them here: Terms

Yes, you can change your billing frequency in your control panel. Any changes will be applied from the next renewal of your subscription.

No, unfortunately not. All users in your Herodesk will be on the same plan. Many of the functions, such as AI rules, work on all conversations, regardless of which user handles them. That’s why they must all be on the same plan.

Herodesk integrates with many different support channels, webshop platforms, ERP/CRM systems, etc. You can see the full list of integrations here.

No. Features are locked to the plans that are in. If you need something from a bigger plan, you must upgrade to that plan.

Yes, Herodesk includes a customizable live chat widget you can install on your website.

You can combine this with our AI Agents and deploy them in your live chat to have an AI Chat bot on your website, too.

Yes, we have an extensive library of video tutorials and documentation for all features. You can find the full documentation here: https://help.herodesk.io/en

All our customers have free and unlimited access to our support team. Write an e-mail to support@herodesk.io and our team will get back to you in a jiffy. Herodesk Plus customers are offered 1:1 video support when needed.

Send an email to support@herodesk.io and we’ll get back to you ASAP. We do not offer phone support, but we respond to emails promptly.

Didn’t find the answer you were looking for?

our values

This is how we work

Find answers to all your questions right here. Still need help? Send us an email or try our Chatbot.

Fully remote

Work where you want, when you want. We trust our team and give you the freedom to work your way. No office duties or fixed working hours.

Freedom

No micromanagement. You decide how to solve the tasks.

Async communication

Open and async communication with quick feedback.

GDPR

100% GDPR compliant. We protect your data as our own and follow all Danish regulations.

Modern Stack

We use the latest technologies and tools to create the best possible product.

Learning

Constant development and learning. We invest in our team’s skills and knowledge through courses and workshops.

Excellence

We strive to deliver world-class products and service to our customers.

Who exactly are we?

Anders Eiler

We are on our way to creating a platform where we turn customer support into a superpower.

3

Employees

10.000+

Emails sent daily

20+

AI functions

Meet the team

Anders Eiler

Sara

Ferhat

...and our advisory board

Simone

Simon

Anders

Andersine

Our Timeline

October, 2025: AI Agents

April, 2025: Helpcenters

December, 2024: AI Translations

November, 2024: First full time hire

September, 2023: Launch!

Do you have any questions for us?

This is how we work

Try HeroDesk for free